lb18's Privacy Policy

1 Introduction and Scope

Please read this privacy policy carefully before using the lb18 platform. This policy explains what information we collect when you visit our website, create an account, or use our services, and how that information is managed.

This policy applies to all lb18 users regardless of where in Bangladesh they access our services. Our services are available to individuals aged 21 and above only. Please visit our Terms and Conditions page for a full understanding of all the rules governing our site.

The policy described on this page may change from time to time. If you continue to use the site after any changes take effect, it will be considered that you agree to the updated policy.

2 Information We Collect

lb18 collects two types of information — information you provide directly, and information collected automatically based on how you use the site.

2.1 Information You Provide Directly

You provide the following information when registering an account or using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Bank account or mobile banking details (bKash, Nagad, Rocket — used only to process transactions)
• National ID card or passport details (for identity verification)
• Your chosen username and password

2.2 Automatically Collected Information

When you access the site, our servers automatically record certain technical information:

• IP address and device type
• Browser version and operating system
• Duration of your visit and a list of pages viewed
• Referral source (where you came from before reaching the site)
• Cookie and session data

3 Purpose of Using Information

Collected information is used only for the purposes listed below and for nothing else:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions
• Managing applicable bonuses and promotional offers
• Preventing fraud, money laundering, and unauthorised access
• Meeting legal obligations and conducting audit activities
• Improving site performance and fixing technical issues
• Providing customer service and support
• Applying and following responsible gaming guidelines

We do not sell or rent your information to third parties for commercial purposes.

4 Information Storage and Security

lb18 uses industry-standard technology to keep your information secure. All sensitive data stored on our servers is protected through SSL (Secure Sockets Layer) encryption.

4.1 Technical Security Measures

• SSL/TLS encryption — protection during data transfer
• Encrypted database — protection during storage
• Two-factor authentication (OTP verification)
• Firewall and intrusion detection systems
• Regular security audits

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be kept for the required period to meet legal obligations and resolve disputes.

5 Sharing Information with Third Parties

In certain specific situations, information may be shared with third parties on a limited basis, subject to strict confidentiality agreements:

• Payment processors: bKash, Nagad, Rocket, and bank transfer service providers receive only the information necessary to complete a transaction.
• Technology service providers: Server hosting, cloud storage, and analytics service providers — only as required for operational purposes.
• Legal obligations: Relevant information may be provided in response to a court order or a lawful request from a law enforcement authority.
• Fraud prevention: Relevant information may be shared in the course of investigating suspicious activity.

Your information is not transferred to third parties for any commercial purpose outside this list.

6 Cookies and Tracking Technology

lb18 uses cookies on its website. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Remember your preferences (language, display settings) so you do not have to set them again on your next visit.
• Analytics cookies: Used to understand which parts of the site are used most — this data is completely anonymous.

6.2 Cookie Controls

You can reject or delete non-essential cookies through your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

7 User Rights

You have certain fundamental rights over your personal information. lb18 respects those rights and helps you exercise them:

• Right to access: You can request to know what information we hold about you.
• Right to correction: If your information is inaccurate, you can request that it be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you can request that specific information be deleted.
• Right to portability: You can request your information in a readable format.
• Right to object to processing: You can object to your information being used for specific purposes.
• Right to stop marketing: You can stop promotional communications at any time.

To exercise any of these rights, contact us directly through the details provided below. Our support team responds in both Bengali and English, 24 hours a day.

8 Protection of Minors

All lb18 services are exclusively for individuals aged 21 and above. We do not intentionally collect information from minors.

Age verification is mandatory during account registration. If any information from a minor is accidentally collected, it will be deleted immediately upon detection and the associated account will be closed. Further guidance on this is available on our Responsible Gaming page.

9 International Data Transfers

Our servers may be located in various countries. When your information is sent outside Bangladesh, such transfers always occur through encrypted connections, and the receiving party maintains data protection standards equivalent to this privacy policy.

International data transfers comply with the applicable legal framework, and the security of your data is not compromised at any stage.

10 Changes to Policy

lb18 reserves the right to review and update this privacy policy as needed. If any significant changes are made, notice will be given via the registered email address or on the site.

The date of any change will always be noted at the top of this page under "Last Updated". Continuing to use the site after any change will be considered acceptance of the revised policy. For more information about our organisation, you can visit our About Us page.

11 Contact and Complaints

If you have any questions about this privacy policy, wish to exercise your data rights, or have a complaint, please contact our support team. Our team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English.