lb18 Safe and Responsible Betting
Gambling is for entertainment — it should not go beyond its limits. lb18 wants every member to play within their own control, staying mindful of their family and daily life.
Why Responsible Gambling Matters
Betting and casino gambling is a form of entertainment. But like any form of entertainment, it requires moderation. lb18 believes that gambling is truly enjoyable only when a member plays with an understanding of their budget, time, and state of mind. Read about lb18's identity and values to see how seriously we take member protection.
Our request to every member — play only for entertainment, not to chase losses. When it feels like gambling is going out of control, take a break. All of our terms and conditions are built on this principle, keeping members' interests at the forefront.
Remember, there is no guarantee of regular income from betting. Never gamble when you are under financial stress or in a distressed state of mind. If needed, contact our 24/7 live chat support — our team is ready to help in both Bengali and English.
Tools to Keep Yourself Protected
Deposit Limit
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately; raising it takes some time so you can reconsider.
Session Time Limit
Set a limit on how long you spend in each playing session. When the time is up, the system will automatically notify you and you can take a break.
Self-Exclusion
You can decide on your own to temporarily close your account for a set period. You will not be able to log in during the exclusion — it is a strong opportunity to take a break.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once you reach the limit, no more bets can be placed — it resets the next day or in the new cycle.
Support Channels
Contact us at any time via our 24/7 live chat or email. The team will help in Bengali — for any question about deposits, withdrawals, or responsible gambling.
Reality Check
Pop-up messages appear at set intervals showing how long your current session has been running. Stay aware of your own behaviour and stop when needed.
Request a Limit
If you want to activate any self-control tool on your account, let us know via our 24/7 live chat or email — or fill in the form below and our support team will get in touch.
Recognise the Warning Signs
If any of the following signs appear in yourself or someone you know, it is time to seek help. Acknowledging the problem is the first step.
You keep placing bigger bets hoping to recover lost money and cannot stop.
You are hiding the amount you gamble and how much you spend from family or friends.
Even after going over your set budget, you find it hard to stop gambling.
When you cannot gamble, you feel restless, irritable, or low.
You are betting with borrowed money or funds needed for household expenses.
You are spending hours on betting or casino games, neglecting work, studies, or family responsibilities.
You keep gambling out of habit even though you no longer enjoy it the way you used to.
Build Safe Gambling Habits
- Before you start playing, set a monthly entertainment budget and never deposit more than that amount.
- It is natural to feel excited after a win, but remember that every bet's outcome is independent — a past win does not guarantee a future one.
- Never place a bet after drinking alcohol or using substances.
- Do not play beyond a set time each day — give yourself rest and spend time with family.
- Never use money meant for household expenses, debts, or medical needs for betting.
- Never share your gambling account with anyone, and make sure no one under 21 can access it.
- Check your play history and transaction records regularly — it helps you stay aware of your own spending.
Where to Get Support
Seek help before things get worse. lb18's support team, your family, or a professional counsellor — everyone is here for you.
lb18 Live Chat
Talk to us in Bengali any time, 24 hours a day, 7 days a week via live chat. Any responsible gambling request — from setting limits to self-exclusion — is handled promptly.
Email Support
Write out your situation in detail and send us an email. Our team will reply in Bengali and your privacy will be fully protected. Read our privacy policy.
Family and Friends
Let someone you trust know. Support from family is often faster and more effective than professional help. Telling someone close to you about your situation is the first act of courage.
Professional Advice
Speak with a mental health specialist or addiction counsellor. In Bangladesh, both government hospitals and private organisations offer mental health support — there is no shame in seeking it.
Self-Help Resources
Read our FAQ section — it has answers to common responsible gambling questions, guidance on setting limits, and detailed instructions on self-exclusion.
Protecting Minors
All lb18 services are only for those aged 21 and above. Age is verified at account registration. If there is any chance that younger family members can access your device, take the following steps:
- Do not save your password in the browser and log out of your account after every session.
- Use parental control software to block access to casino or betting sites on devices used by children.
- Never share your account password or PIN with any other family member.
- If you have any suspicion, let us know via live chat — the team will help add extra protection to your account.
The responsibility for ensuring minors cannot participate in betting or casino games in any way rests with us as much as it does with every parent or guardian. lb18 makes no compromise on this.
lb18's Commitment
We place every member's protection above business interests. No bonus or promotional messages are sent during self-exclusion. Requests to lower gambling limits are acted on immediately. Our support team is available around the clock in Bengali — because responsible gambling is not just a policy, it is the way lb18 operates.